Reference

Terms and Conditions That Govern Your Account

Every account on a999 ios operates under these terms. Before you deposit via bKash, Nagad, or Rocket or access any part of the lobby, read through what we ask of you and what you can expect from us in return.

Account holders must be eligible under local lawApplies to all wallet deposits: bKash, Nagad, RocketTerms updated when platform rules changeContact support if any clause is unclear
a999 ios Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear, or you need to raise a dispute about an account action, our support team handles terms-related queries directly. Bring your account number and a brief description of the issue when you get in touch — it speeds up the review significantly.

Live Chat Available directly inside your account dashboard. For terms queries, describe the specific clause or transaction in question so our team can respond with the right answer.
Email Support Send terms or dispute queries to our support address. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — linked to the account.
Help Centre Our Help Centre covers common terms questions: account verification steps, wallet withdrawal rules, and what triggers an account review. Check there first for a fast answer.
HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

These terms are backed by how we actually operate your account day to day — not just what we say on this page. Here is what that looks like in practice across the four areas that matter most to you.

Data We Hold

We store your registered mobile number, wallet identifiers, and transaction history. We do not sell this data. You can request a summary of what we hold by contacting support with your account number.

Cookies and Session Data

We use session cookies to keep you logged in across devices. Closing your browser ends the session on that device. Clearing cookies on mobile logs you out of the active session only — your account stays intact.

Account Security Steps

Every login triggers a one-time PIN to your registered number. If you receive a PIN you did not request, contact support immediately. Do not share your OTP with anyone — our team will never ask for it.

Requesting Changes or Deletion

To update your registered mobile number or request account closure, contact support with identity verification. Wallet details can only be changed after re-verification against the original deposit record.

Common Questions About These Terms

These are the questions we get most often when account holders read through the terms. If yours isn't here, our support team can give you a direct answer.

You confirm that you meet the eligibility requirements under your local law, that your account details are accurate, and that deposits and withdrawals will only use wallets registered in your name — bKash, Nagad, or Rocket.

We notify you before material changes take effect, through your registered contact. Minor clarifications may update without notice. Continuing to use your account after a notified change counts as acceptance.

Multiple accounts under the same identity or mobile number are not allowed. If we identify duplicate accounts, we may suspend all of them while we review. Contact support before opening any additional account if you think there is an issue.

Withdrawals go back to the wallet used for the deposit — a Nagad deposit returns to that Nagad number. If your wallet number has changed, contact support to go through the re-verification process before requesting a withdrawal.

Contact support within the dispute window stated in these terms, with your account number and the transaction reference. Wallet disputes involving bKash or Rocket should also include the mobile transaction ID from your wallet app.

Contact support immediately through live chat or email. We'll place a temporary hold on the account while we investigate. Do not attempt to log in repeatedly — each failed attempt is logged and reviewed as part of the security check.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.